The Venture Edge

I recently read an article on dailyfinance.com about the 10 biggest brand disasters of 2010. As I read through the article, I realized that entrepreneurs and small-business owners and execs can learn some important lessons from the missteps of these global giants.  

Kim and David Chauvin are no strangers to tough times.  Their shrimp-trawling business in Louisiana has survived four major hurricanes in five years, but the two had amassed enough savings to carry them through the floods that Katrina and Rita brought in 2005.  But 2008 brought Gustav and Ike (not to mention the financial crash)  and that meant that this family business had to apply for a disaster loan from the SBA. just to survive.  Now they're struggling with the losses brought on by the gulf oil spill, and the problem is, they already have a $170,000 loan from the SBA  they're paying back so they can't go after another emergency loan.  Instead, they've signed a contract with BP to work on the cleanup. 

As you may know, I am on the board of SPORTS for Exceptional Athletes, a San Diego-based sports program serving athletes with developmental disabilities ages 5 through adult. Tonight was the night of our big annual fundraiser -- A Taste 4 SPORTS. During the course of the event, I was reminded that it's good for businesses to give back to their communities. People want to work for companies that do good things, and people want to buy from companies that support causes that they themselves care deeply about. The resulting impact to the bottom line is direct and positive 

 How do you succeed in a tumultuous industry that can't seem to do anything right and that regularly sues its customers?  Meet the heroes of the retail music industry, Mike Boyder and Marc Weinstein, co-founders of Amoeba Music, a three-store California retailer that is the self-proclaimed "largest independent record store on the planet."

This past Thursday morning I had the good fortune to have breakfast with Troy Hazard, a self-confessed (but non-repentant) serial entrepreneur. I was fascinated to learn more about this entrepreneur who founded 10 different companies in the span of 20 years. 

I just read an article in the local newspaper about a pair of entrepreneurs who have tried just about everything they could think of to fund their young business: Fiji Yogurt, a frozen yogurt franchise with four company-owned stores and one new franchisee. While the traditional sources of capital were tried -- and offered limited results -- twin brothers Cory and Kyle Miholich stumbled on a non-traditional source of funding for their business that was actually pretty effective: The Wheel of Fortune television game show. While the business partners can't yet reveal exactly how much money they made for their business because the show hasn't yet aired, according to Kyle, "We had a chance to win a million dollars, which we blew. Actually, my brother blew it on the first puzzle. But we were able to walk away with a decent chunk of change.”

My friend and colleague Kellie McElhaney recently pointed me to a very interesting website, trendwatching.com. The site keeps track of consumer trends worldwide. I was particularly interested in a recent trend briefing on the role of status in consumer buying decisions, and the top-5 ways that consumers get their status buying fix.

If you happen to have an Apple iPhone, you probably very well know the power of the app -- those little software programs that allow you to do things with your phone that you never imagined you'd ever do with a phone. On my own iPhone, I have apps that let me check my bank accounts (BofA), view weather radars anywhere in the country (Accuweather), track all my airplane flights in real time when I'm traveling (FlightTrack), view and download (or email) any file I choose on my desktop computer -- from anywhere in the world (SugarSync) -- find a taxicab (Taxi Magic), get recommendations for local restaurants (Yelp), book reservations at local restaurants (OpenTable), and much, much more. It's truly amazing what iPhone apps allow you to do, and it's the reason why I'll never switch to another phone -- at least until something better comes along. However, with more than 185,000 different apps currently available -- and more being added each day to Apple's iPhone arsenal -- I personally believe it's going to be a very long time before something better does come along.

In a post last week about the potential effect of the new Healthcare bill on small business, I talked about the importance of assessing your business's cash flow position so you can weather the changes that will be coming. Insuring that your business is sufficiently cash flow positive is the first step.  The second step is to make sure that your business remains flexible and ready to change quickly.  That means not taking on non-essential capital expenditures such as a new building,  new equipment, or even extra people for that matter.

In 1985, brothers Arnie and Ron Koss started the country's first organic baby food manufacturer. The company they started -- Earth's Best Baby Food -- was eventually acquired by H.J. Heinz for $30 million, but not before Arnie was removed as president of the company by the same venture capitalists who provided the funds they needed to survive and grow. The brothers recently wrote a book about their experience: The Earth's Best Story: A Bittersweet Tale of Twin Brothers Who Sparked an Organic Revolution (Chelsea Green Publishing, March 2010). The following guest post -- 8 Tips for Finding Angel Investors -- was written by Arnie Koss, a man who knows a thing or two (or three) about angel investors.

More than one entrepreneur has looked forward to the day when his or her company might become the dominant player in the industry, the company that everyone wants to emulate.  In the search business that company is clearly Google.  But this week's headlines give you a different picture of what it's like to be number one--as number one you're also the biggest target of expensive, lengthy, and often damaging lawsuits. 

Lights! Camera! Action!  "Oops, I didn't know you were actually going to film EVERYTHING."  That's what small business owners are learning as they let TV cameras into their businesses and their lives 24/7.  Most like Duff Goldman who owns Charm City Cakes LLC in Baltimore, which is now featured on the Food Network's "Ace of Cakes, would say that if they had read the fine print in their contracts, they would have probably said no.  "But we learned to deal with it all," claims Goldman in an interview with WSJ journalist Emily Maltby.  His business found that because of the intrusion of the film crew, they were making fewer of the unique cakes for which they're known, which meant less revenue. To make up the loss, Goldman had to develop licensing deals, write books, and do speaking gigs.  He did receive money for doing the show, but it wasn't enough to make you do the show for the money.

As I was flying to New England today to meet with a new client, I was reminded of the power of the personal touch. Email, text messages, and even phone calls all help make businesspeople more efficient and effective. However, business is all about relationships, and the best way to build strong and lasting relationships is through face-to-face meetings.

Small business owners are some of the brightest and hardest working people on the planet.  They have to be because they now find themselves competing in a global environment for customers, employees, suppliers, and distributors.  And their competitors are coming from places they had never even heard of.  It's not your grandma's small business anymore.  So are SB owners going to rush out to grab up the announced government subsized loans through the SBA?  I'm not so sure

As I mentioned in my January 27, 2010 post, it was looking increasingly likely that President Obama would soon announce help for America's small businesses. That day has finally come. According to a White House press release, Obama will today announce a new Small Business Lending Fund, funded to the tune of $30 billion redirected from TARP. Interested? Check out the press release, then drop by your banker's office and get in line. I suspect this will be a VERY popular program.

As Kathy pointed out in her post a couple of weeks ago, if you're involved in starting or running a business, then you'd better prepare for a bumpy ride in the new decade. In times like these, your business needs to stand out from the pack even more than when business is booming. If it doesn't, then you may have a tough time attracting the attention (and dollars) of your prospective -- and even your current -- clients and customers.

Have you been noticing that your customers have been delaying their payments to you?  Not surprising in these times that customers want to preserve their free cash--the cash that is available to operate and grow the business.  This practice may be great for your customers (you may be doing this yourself to your customers), but it can wreak havoc with your company if you're not careful. If you have a business that depends on active cash management (and what business doesn't), you need to monitor your daily cash flow

What if a large American business -- a VERY large American business -- decided to dump its $33-million advertising plan for the 2010 Superbowl, and instead put the money to work for a more useful purpose? And what if YOU -- could win a piece of this pie?

DARPA -- the Defense Advanced Research Projects Agency -- is well known for its technology innovations. Founded in 1958 as America’s response to the Soviet Union’s launching of the Sputnik satellite, DARPA invented the Internet (no, it wasn't Al Gore), the stealth technology used in fighter aircraft, high-energy laser technology for space-based missile defense, and much, much more. DARPA’s mission is to maintain the technological superiority of the U.S. military and prevent technological surprise from harming our national security by sponsoring revolutionary, high-payoff research bridging the gap between fundamental discoveries and their military use.

A couple days ago, the coauthor of my upcoming book Writing Fiction For Dummies -- Randy Ingermanson -- and I had a conference call with the marketing folks at our publisher, John Wiley & Sons. It was clear to all of us that the old ways of marketing books are mostly broken -- it no longer makes sense to send out 1,000 copies of a press release or 100 review copies of your new book and hope that the media picks up on your message. Ninety-nine percent of the time, they won't. What does make sense today is connecting one-on-one with people using Facebook and other social networking websites.

If you've got a small-ish business and you're looking for financing, you know that there are plenty of challenges. One of these challenges is the fact that many banks are still holding back on making loans at all. Another challenge is that companies are bumping up against the SBA (Small Business Administration) loan limits. Fortunately, progress is being made in Congress to help in both these areas.

When a business is really starting to take off, there are any number of potential obstacles blocking the way to success. As employees are hired, the money begins to come in, and things really start humming, it's easy to think that everything you touch will turn to gold. This is, of course, rarely the case. In reality, it's at just this critical point in the growth of your company that you've got to remain disciplined in your goals, and not overreach. This a lesson that Ken Wolf learned the hard way.

Given the choice, most entrepreneurs would prefer their businesses to grow -- not get stuck on a plateau or, heaven forbid, shrink. But there are times when growth isn't good, and as an entrepreneur, you need to know when to grow -- and when to lay low.

Although I'm not yet sure how deep and strong its roots are, there is a move afoot in this country to transition to a new, more-sustainable model of business. Business experts Paul and Sarah Edwards have encapsulated this movement in something they call the Elm Street Economy. According to Paul and Sarah, the Elm Street Economy provides jobs that last, services one can depend on, and a secure future in a strong community and a healthy environment ... where people come first. I personally believe that this trend towards a local focus on doing business (and away from national chains, franchises, and big-box stores) is gaining in momentum. It is therefore something every entrepreneur needs to consider when making plans for the future.

I was browsing the business news earlier today and noticed an ominous headline: Walmart's Project Impact: A Move to Crush Competition. With my curiosity piqued, I decided I needed to learn more about Project Impact.

Peter reported on a very upbeat VC study in his his last post.  I'm not disagreeing with the study, but I'm not sure I'm ready to declare anything close to robust investment activity.  The reason I'm skeptical is that the most recent MoneyTree Report from PricewaterhouseCoopers LLP and the National Venture Capital Association (July 21, 2009) is claiming that although there's an "overall increase in investment levels...," the number of deals has remained flat at 1996/1997 levels. 

According to a recent article in the New York Times, a survey by the Graziadio School of Business and Management at Pepperdine University shows that venture capital firms are alive and well -- and investing in all sorts of enterprises. Last spring, researchers at the Graziado School surveyed 185 venture firms. Of these 185 firms, 46 percent said they planned to make at least two investments over the next 12 months within their current fund, and 54 percent said they planned to make three or more investments. As the pictured graph shows, the majority of VC investments are made in technology firms, with software, medical devices, and biotech leading the way. Financial services and consumer products companies are also-rans when it comes to attracting VC investments.

I was recently discussing with a friend the difference between creativity and innovation, and how people tend to confuse and conflate the two. In business, while creativity -- coming up with new ideas and new ways of looking at the world -- is a nice thing to have in any organization, unless you are creating ideas that can be put to use (innovations), then it is of little real use. Innovations flow directly to the bottom line, while creativity tends to float somewhere high above.

In any business, there are times when you'll hit a ceiling -- when growth slows and sales flatten. How do you get jumpstart your engine of growth and get your business moving again?

While many in our nation bemoan the loss of manufacturing plants and capacity to lower-cost countries -- the losses of jobs and tax base are understandably traumatic to the affected communities and the people who live within them -- the United States is increasingly depending on innovation to lead the way. We are becoming a nation of knowledge workers -- farming out or outsourcing or licensing cutting-edge technologies to manufacturers overseas. It is important that instead of throwing government money after the rapidly disappearing manufacturing base, and instead to invest it wisely in innovation -- the seeds of our future.

Yesterday my wife and I threw a party for my son's "graduation" from fifth grade. Next year he and the rest of his class -- most of whom showed up, with parents and siblings in tow -- will fragment as their paths take them to a variety of different middle schools in the area.After completing my duties on the grill, it was time for me to socialize with the guests. I was talking with one of the moms of one of my son's classmates about just how tough it is getting new business in a crowded field. I told her that I am absolutely convinced (and I am), that if you're really good at what you do -- and if you do what you promise, on time and on budget -- then you'll have more business than you'll know what to do with. And much of this business will come from referrals from happy customers and clients.

A while back I posted about the fact that many of today's top companies were started -- or significantly grown -- during some very difficult economic times.For example, Disney started during the post-war recession of 1923-24, Hewlett-Packard began during the Great Depression, and Microsoft was founded during the oil crisis in the mid-1970s. The point? That just because times are tough doesn't mean that you as a businessperson should run and hide from the multitude of opportunities that await you. A recent article in the New Yorker provides further support to this point of view.

Make no mistake about it -- the current economic downdraft is having serious consequences across our nation -- and around the globe -- and there is no end yet in sight. However, it's at times like these -- when everyone seems to be placing their bets on a continued downward slide -- that great companies are built, and that sigificance is found. This fact has been borne out time and time again by many of today’s greatest companies, which either began or grew substantially during recessions and/or depressions.

You might think with the economy on the skids, that consumers could care less about buying green products -- regressing to old habits of purchasing those less ecologically fit items that generally cost less (often significantly less) than their green counterparts. If that's what you thought, then you thought wrong.

We all know the news in the United States is nonstop doom and gloom, 24-7. But, despite rumors to the contrary, a significant portion of the rest of the world is not suffering from the same severe economic downdraft as we are. In fact, some parts of the world are prospering.

With the business environment as unsettled as it has been lately, you might think that taking time to undertake a planning process might not be the best use of your time right now. I would actually venture that you need to plan now more than ever. One good thing about planning is that it makes you sit down with your team and take some time to think about the priorities and direction of your business. While I agree that the end result should not be a 300-page five-year strategic plan (that might indeed be overkill at this point), a short bullet list of key priorities might just do the trick.

The U.S. economic stimulus program promises to inject up to $2 trillion of new government spending into the economy during the period 2008-2010. While a portion of this cash has already been spent or earmarked for specific purposes -- such as propping up woozy banks and buying bad mortgages -- the majority is yet to be committed. With the new presidential administration's desire to make major investments in rebuilding the nation's infrastructure, there are numerous potential opportunities for American businesses -- your business -- to profit.

While I generally don't post information that will be stale in a few months -- much preferring timeless pearls of wisdom that will stand the test of time (*cough*) -- in this case I'm going to make an exception. I just found out about a competition that -- if you qualify -- you're going to be very interested in. It's called Pitch 2009: Women 2.0 Startup Competition, andthe prizes are nothing short of awesome.

Today one of my clients and I drove up to Riverside, California so I could do some research for a project we're working on. On the way through town, we passed numerous empty houses with uncut grass and empty rooms -- and For Sale signs posted out front. Some of the signs had an added note: Bank Owned. California's Inland Empire -- the inland area of Southern California surrounding the cities of Riverside and San Bernardino -- was booming just a few years ago. Today it's a bust. According to an article in today's New York Times, the area's unemployment rate is hovering at 9.5 percent and 350,000 homes have gone into foreclosure -- with a local population of about 4.3 million people, that translates into one out of every three homes.

However, among all these dark clouds silver linings are starting to appear.

Now is not the time to be frittering away your marketing time and money on prospects who offer you the least possible chance of paying off in the near term. Now is the time to focus your marketing efforts on the potential customers and clients who offer you the best chance of a return sooner rather than later. And who exactly might these best marketing prospects be? Well, your current customers and clients of course!

Everywhere you look today the pundits are making predictions about what’s going to happen in the coming year, in the next 4years of Obama’s presidency, and even as far out as 2020. With so much uncertainty out there, how do they think they can predict anything? After all, life is not a sterile, controlled laboratory.

Many company owners and execs no doubt believe that demonstrating to clients and customers that they have a social conscience is a good thing for their companies, particularly if doing so won't have a negative impact on the bottom line. Corporate social responsibilty --aligning a company's activities with the social, economic and environmental expectations of its "stakeholders" -- is the motherhood and apple pie of 21st century business. It's the kind of thing that most every company feels it's got to do -- or at least to give the appearance of doing -- in today's increasingly competitive business environment. Even Wal-Mart -- the 1,000-pound gorilla of the retailing marketplace -- has gotten into the act, declaring on its website that the company's "environmental goals are simple and straightforward: to be supplied 100 percent by renewable energy; to create zero waste; and to sell products that sustain our natural resources and the environment."

Okay, so times are tough -- we all know that. You may not be bringing as many new customers in the door as you did a year ago, and some of your most reliable customers from past years may not be quite so reliable. In fact, some may have stopped calling altogether.

I have to thank Nassim Nicholas Taleb for writing one of the best business books I’ve read in a long time—The Black Swan: The Impact of the Highly Improbable. It has really changed the way I think about start-ups, success, failure, and the ubiquitous and annoying bell curve. Let me explain. Taleb’s core thesis is that the inventions, companies, and events that have the biggest impact on society, either positively or negatively, are not predictable. You can’t see them coming because there are no obvious signs announcing their arrival. In other words, you can’t plan for Black Swans (BS). You can’t, for example, come up with a business concept and an ingenious strategy to create the next Google (a Black Swan business). Even the founders of Google didn’t know when they started what impact their little search engine would have. After all, there were plenty of other search engines out there. Why did the funky, plain toast version offered by Google hit the mark? The truth is: BS technologies, inventions, and businesses—those that change the world—are rare events that hit us when we’re not looking and when we least expect them.

The other day I sat in on an angel investor screening where two entrepreneurs were pitching their businesses for capital.  If you ever get the opportunity to do that you should, because it’s a great learning experience.  As many times as I’ve heard people pitch their businesses and as many times as I’ve coached people in their preparation to pitch, I always either learned something new or reminded myself of something I had forgotten.  This session was an eye opener.

A couple of years ago, Frances Hesselbein at the Leader to Leader Institute asked me to take on a new project—an update of a book that Peter Drucker wrote for the Institute (then known as the Drucker Foundation) way back in 1993. Of course, it’s not every day that I get asked to create an updated version of a book by Peter Drucker, so I of course jumped at the chance. Long story short, the new book—The Five Most Important Questions You Will Ever Ask About Your Organization—was published by Jossey-Bass earlier this year. As it turns out, Drucker’s five questions are just as relevant for companies today as they were when he wrote about them more than a decade ago.